Clerical Associate III
- Temporary
- New York, 10004, USA View on Map
- @Ezelogs employer’s most favorable free Job portal posted 2 months ago
- Posted : November 2, 2024 -Accepting applications
- Salary: $25.00 - $32.00 / Hourly
- View(s) 159
Job Detail
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Job ID 241
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Qualification High School Degree
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Working Hours 8am to 5pm
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Gender Male
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Experience 3 years
Job Description
Clerical Associate III
As part of temporary staffing services ezelogs.com a construction management software is requesting resumes for Clerical Associate III  with the following requirements.
Qualifications
- Excellent verbal and written communication skills
- Proven customer support experience
- Ability to research customer accounts to gather pertinent information
- Ability to respond to customers in writing
- High school degree or equivalent, college degree preferred
Experience
- A minimum of 3 years in a customer service environment handling customer inquiries or performing customer account research
- Satisfactory equivalent combination of education and experience
Skills
- Customer Service
- Ability to communicate well and deal effectively with customers and agency personnel
- Attention to detail
- Problem solving
- Computer skills and proficient in Microsoft Excel and Word
- Writing skills
Responsibilities
- Responsible for researching and resolving customer issues that are escalated to agency for resolution and settlement
- Review and Evaluate Customer Escalations – Understand full details of the customer’s claims as provided by the customer or relayed through one of the other channels.
- Research the details of the customer’s issue, recreate a timeline of transactional events, and ensure that expected system processes and business rules were followed.
- Prepare a file of supporting documentation as needed to be included with the customer response or to be maintained for future reference if related questions arise
- Prepare a summary or overview of both the basis of the customer issue and findings after the issue is researched.
- Prepare a letter or email with a comprehensive response that is prepared for the customer or to the office or individual escalating the customer issue on their behalf.
