Clerical Associate III

  • Temporary
  • New York, 10004, USA View on Map
  • @Qrishi Network Inc posted 3 months ago
  • Posted : March 31, 2022 -Accepting applications
  • Salary: $25.00 - $32.00 / Hourly
  • View(s) 46

Job Detail

  • Qualification High School Degree
  • Working Hours 8am to 5pm
  • Gender both
  • Experience 3 years

Job Description

As part of temporary staffing services ezelogs.com a construction management software is requesting resumes for Clerical Associate III   with the following requirements.

Qualifications

  1. Excellent verbal and written communication skills
  2. Proven customer support experience
  3. Ability to research customer accounts to gather pertinent information
  4. Ability to respond to customers in writing
  5. High school degree or equivalent, college degree preferred

Experience

  1. A minimum of 3 years in a customer service environment handling customer inquiries or performing customer account research
  2. Satisfactory equivalent combination of education and experience

Skills

  1. Customer Service
  2. Ability to communicate well and deal effectively with customers and agency personnel
  3. Attention to detail
  4. Problem solving
  5. Computer skills and proficient in Microsoft Excel and Word
  6. Writing skills

Responsibilities

  1. Responsible for researching and resolving customer issues that are escalated to agency for resolution and settlement
  2. Review and Evaluate Customer Escalations – Understand full details of the customer’s claims as provided by the customer or relayed through one of the other channels.
  3. Research the details of the customer’s issue, recreate a timeline of transactional events, and ensure that expected system processes and business rules were followed.
  4. Prepare a file of supporting documentation as needed to be included with the customer response or to be maintained for future reference if related questions arise
  5. Prepare a summary or overview of both the basis of the customer issue and findings after the issue is researched.
  6. Prepare a letter or email with a comprehensive response that is prepared for the customer or to the office or individual escalating the customer issue on their behalf.

Required skills